I have not posted recently due to the fact that my DSL has been disconnected by my wonderful supplier. And not just simply disconnected but completely cut off. No I did not neglect to pay my bill. Well, I take that back, perhaps I put it off for a few days..umm, months maybe.
My point however is that I did pay the amount due before the cut-off date. Apparently they felt this was not enough however and decided to punish me for my procrastination. I spoke with a wonderful representative who apologized for the mistake..And stated that I would be back up and running by Friday. She also stated that I would be able to use my dial-up connection and access my email . Ha. After numerous phone calls, I still have no answer as to why I have neither. In the words of the so-called customer support rep "Umm..I just don't know what to tell you, sorry." And this is acceptable? They claim they have to 'recalibrate the line' and it will take at least two weeks for this to occur. I believe however that it is an evil plot to drive me absolutely insane.
I am furious.
I don't believe my standards of customer care are too high. I simply ask that when you make a mistake, you do everything within your power to correct it quickly.
To sum it up.. I will resume postings when it no longer takes 3 hours to upload. Hopefully before the leaves start to fall again.
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*Update*
I recently filed a complaint with the BBB pertaining to the problem above. I received a confirmation letter in the mail from them today and was so shocked I simply had to make a quick update.
The letter stated that the BBB no longer takes complaints against the company in question due to the staggering number of complaints that they receive, with no response at all from the corporation.
I am not surprised that a major corporation has received a number of complaints, that is expected. I am very surprised however that not one has ever been rectified. I believe it is time they had a major overhaul in their customer relations department. It's an outrage!
Needless to say, I have an appointment tomorrow for installation of my new cable connection. I am very excited. I will be posting again in no time!
Whoo hoo for you!